Feedback Decoded: “You need to work on your executive presence”.

When I hear this one, it tells me that you’re doing something that would make people think you’re more junior than you are. The good news is that it’s usually about how people perceive you, as opposed to your content. So a couple of things which may be causing this:

1. Immature behavior: you could joke too much, dress too casually, be perceived as too cavalier about the job, inappropriately oversharing…just doing things more senior people wouldn’t do. Great executives are incredibly consistent, always measured. They never curse, they don’t have outbursts in public, they have a sense of humor, but you know they mean business. Ken Chenault, the CEO of American Express is a great example of consistency. In all his town halls, he is clear, measured, in charge. He always wears a blue blazer with khakis. He always starts on time. He has a sense of humor. As an employee, you feel immense confidence in  him as a leader.

2. You show your negative emotions publicly: you’re frazzled, angry, frantic from running from one thing to another and you show it to people indiscriminately.  No executive ever shows panic…outwardly. They are always calm and collected on the outside. See my previous post  on this here….

3. You have difficulty presenting to a senior audience. Practice, practice, practice. Make notes. What are the 3 points you want to make? Don’t read presentations line by line to senior people…as one managing director once said to me: “I’ve been reading since I was 12.” Ouch.

4. Your language is too personal, too colloquial, you use emoticons in your emails. “You guys” or anything overly familiar will not work. You emote on email….if people only knew how many times those emails are forwarded with a “Can you believe this?” message, they would stop doing this.

5. You’re too quiet. People aren’t sure what your point of view is. You don’t come off as someone who can make the hard decisions…worse you might come off as someone who doesn’t have a clue.

The good news is none of the above is impossible to fix. But it does require you to change your behavior…noticeably. Not just a little. You can’t be a little immature.  I once read a great quote: “I don’t take myself seriously, but I take my job very seriously.”  You need to make sure you’re not switching the two. But you’ll find that once you start focusing on your “executive presence”, people will start noticing. But it does take time to change people’s perceptions.

Why I picked the picture? You ever notice how lifeguards have absolute authority on the beach? I have never seen anyone debate with a lifeguard, who’s usually a kid with a sunburn and a whistle. They take their job seriously and show it. And people respond.