This sounds so basic….I mean, isn’t the truth about something self-evident? Often in business we have so many metrics, so many smart people’s opinions, so much expertise and openness….how can we not know the truth?
Well, the reality is that the truth isn’t always so obvious…. especially when things aren’t going well. It could be a project that’s falling behind, a surge in attrition…the problem is that there can be many reasons, but how do you actually get to the truth of the matter and what should be fixed first?
One technique I find myself using more and more is the following….