So, I just went through this myself. A colleague went to my boss to complain about how something was disseminated in the organization. He felt “out of the loop” and blindsided. And while it had been communicated, the details hadn’t been shared. And I was so knee deep into that project I thought everyone knew about it. So here were the thoughts that ran through my head (I am human).

“What a jerk. He could have called me and said something.” “If he was so interested, he could have initiated the question and found out about it.” “Really? With everything going on, this is what you complain about?”

So after the tirade in my head (and my fingers itching to send a response), I thought: “Well, maybe other people feel the same way. So I probably need to change our process to make sure it doesn’t happen again.”  So, I’ll come up with options and ask people to choose.

Do I like the way he did it? No. But will good come out of it? I think so. (But boy, is it hard!)