2. Say thank you.

My first summer job when I was in business school was working for a consulting practice at a big accounting firm. My first day, I was nervous and as I entered my newly furnished office that I was sharing with another intern, I spilled my entire grande cup of coffee on the pristine beige rug. I was sure I was going to be fired. Or known as the intern who spilled the coffee.

My boss came by, introduced himself, took a look and laughed…”Boy, that’s a rough start!”. He called someone to make arrangements to clean it up and couldn’t have been nicer. I knew he was going to be someone I learned a lot from.

What I learned from him wasn’t subject matter. Not that he wasn’t brilliant: he was ex-McKinsey, had lots of degrees. There are a lot of people like that. But he was also an example of someone who was kind and really good at his job. Respected as a partner. Liked by everyone. Even the janitor.

Every night, he’d poke his head in before he left (as the lowest people on the food chain, we would be working late). He’d always say “Thanks a lot for your help today.” Every day. To interns.

I try to remember this at work. Saying thank you, sending an email, ordering pizza….all of it goes a long way to affecting people’s day to day. In general, work is hard, frustrating, infuriating, and exhausting. It can also be rewarding, inspiring, and satisfying. But when you work in an environment where you feel appreciated, and you’re thanked, it refuels you for the next day.

So say thank you.