Category Archives: Perform Better

The Thing You Need to Get Right as You Progress

As you progress in your career, and master certain key skills…what you need to be successful in the future changes. Yes, you’ll always have your attention to detail, problem solving and analytical skills….but you won’t find yourself using those in the same capacity as you become responsible for other people, head up departments, divisions. So what have I found to be helpful that no one tells you?

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The Make or Break Quality

There’s been a lot of discussion on the importance of IQ and EQ in the workplace: I generally categorize the IQ as how smart are you….ability to grasp complexity, figure out problems quickly, get to the answers. EQ is “how well you play with others”: self awareness, empathy, the ability to get others to want to be on your side. But here’s the make or break quality that is key….even if you are great at the other two things. Continue reading

You and Your Manager

I find that performance reviews can be vague. You’re left with an “Ok, I’m doing well but now what?” And does “doing well” match up with your expectations regarding compensation, promotion, or new roles? Midyear reviews are better because you can do something with the rest of the year.

Here’s my advice on what your manager should know about you: Continue reading

Teaching A Class

A friend of mine is an associate professor at NYU, and he asks me to come and guest lecture for his students. This class is focused on process reengineering.

People underestimate the importance of process. Processes are horizontal, but organizations are vertical, so there’s a tension. Processes are end to end, but because organizations are silos, they only see their piece of the process which is usually well managed…it’s the “white space” between the functions that is where the disconnects usually lie.

Here are the reasons why I think bad process happens to good people.

  • The 80/20 rule: the 20% of your work that is exception-based will make up 80% of your effort.
  • Manual processes get created as an interim “fix”, but never replaced with automation.
  • The group “handing off to you” doesn’t understand your process.
  • Process breaks are built into the process, requiring human intervention for fixing, which is usually in people’s heads, creating key person vulnerability.
  • The metrics are silo focused: no metrics that measure the cycle time end to end because it goes across functions/organizational reporting lines.
  • No one owns the end to end process.

Everywhere I’ve worked, I’ve found that processes are broken. Not people.