Usually when something goes wrong, someone will tell you what happened and who was involved. A lot of people tend to focus on who dropped the ball.<\/p>\n
I find it’s more productive to focus on the process<\/strong>.<\/p>\n The process is the process. And often when something goes wrong, it’s often because the process<\/em> has weaknesses. A process is like a recipe: meant to ensure the same outcome every time someone makes it, no matter what their skill level is.\u00a0 There is a big difference between a list of ingredients and a great recipe.<\/p>\n When we focus on the person, we miss the point, which is anyone could have been doing those steps and had the same problem happen to them.<\/p>\n So the next time a situation comes across your desk, ask what the process is and figure out how to change the process so it doesn’t happen again-no matter who was doing the steps.<\/p>\n","protected":false},"excerpt":{"rendered":" Usually when something goes wrong, someone will tell you what happened and who was involved. A lot of people tend to focus on who dropped the ball. I find it’s more productive to focus on the process. The process is the process. And often when something goes wrong, it’s often because the process has weaknesses. […]<\/p>\n","protected":false},"author":1,"featured_media":834,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"nf_dc_page":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[4],"tags":[],"class_list":["post-831","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-be-a-good-manager"],"yoast_head":"\n