{"id":2439,"date":"2018-11-27T21:24:17","date_gmt":"2018-11-27T21:24:17","guid":{"rendered":"http:\/\/mylessonslearned.co\/?p=2439"},"modified":"2019-05-14T22:48:40","modified_gmt":"2019-05-14T22:48:40","slug":"a-new-world","status":"publish","type":"post","link":"https:\/\/mylessonslearned.co\/?p=2439","title":{"rendered":"A New World"},"content":{"rendered":"<p><span class=\"embed-youtube\" style=\"text-align:center; display: block;\"><iframe loading=\"lazy\" class=\"youtube-player\" width=\"625\" height=\"352\" src=\"https:\/\/www.youtube.com\/embed\/1rrivHxCeeY?version=3&#038;rel=1&#038;showsearch=0&#038;showinfo=1&#038;iv_load_policy=1&#038;fs=1&#038;hl=en-US&#038;autohide=2&#038;wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\"><\/iframe><\/span><\/p>\n<p>&nbsp;<\/p>\n<p>So, I&#8217;ve been reading about the Wells Fargo situation, and it was recently announced that two of their senior executives were put on leave. Now, that&#8217;s not that surprising, given the events which transpired at the bank&#8230;thousands of accounts opened fraudulently in the name of sales goals,&nbsp; employees terminated for not making quotas.&nbsp; The&nbsp; response&nbsp; was to launch an ad campaign which seemed woefully inadequate and didn&#8217;t address the fundamental question of &#8220;how could this happen?&#8221;<!--more--><\/p>\n<p>So what surprised me? The OCC&nbsp; sent individual letters to the two people expressing concerns about their failure to oversee problems at the bank. The WSJ article said:&nbsp; &#8220;It is rare for individuals to receive such letters, the people said.&#8221; Typically, regulatory agencies let companies deal with their own employees. My interpretation? The OCC&#8217;s message was&nbsp; &#8220;You just don&#8217;t get it.&#8221;<\/p>\n<p>So what do I think happened? The two things which will guarantee that the smartest, nicest, best-intentioned people will fail.<\/p>\n<ol>\n<li><strong>Arrogance:<\/strong> it comes in many forms..but basically, it&#8217;s when you start believing what people are telling you. When you&#8217;re a leader, people are rarely honest. It&#8217;s not in their best interest. So you hear a lot of flattering comments. The problem is when you start believing it.&nbsp; Everyone has weaknesses. The best leaders are confident, but are also self-aware.<\/li>\n<li><strong>Complacency<\/strong>: You stop doing the work. You stop asking the questions, you don&#8217;t pay attention to the metrics, you just assume someone else is looking at everything with a critical eye. You take comfort in the organizational structure. You stop being paranoid, you stop pushing. You keep the same people in the same jobs for years.&nbsp; You&#8217;ve brought the issue up, but it keeps getting ignored so you stop.<\/li>\n<\/ol>\n<p>It&#8217;s terrible when things like this happen.&nbsp; It&#8217;s not just the $1B in penalties&#8230;it&#8217;s the destruction of a culture by people who honestly thought they were doing their job.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; So, I&#8217;ve been reading about the Wells Fargo situation, and it was recently announced that two of their senior executives were put on leave. Now, that&#8217;s not that surprising, given the events which transpired at the bank&#8230;thousands of accounts opened fraudulently in the name of sales goals,&nbsp; employees terminated for not making quotas.&nbsp; The&nbsp; [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":2561,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"nf_dc_page":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[5],"tags":[],"class_list":["post-2439","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-perform-better"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>A New World - My Lessons Learned<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mylessonslearned.co\/?p=2439\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"A New World - My Lessons Learned\" \/>\n<meta property=\"og:description\" content=\"&nbsp; So, I&#8217;ve been reading about the Wells Fargo situation, and it was recently announced that two of their senior executives were put on leave. Now, that&#8217;s not that surprising, given the events which transpired at the bank&#8230;thousands of accounts opened fraudulently in the name of sales goals,&nbsp; employees terminated for not making quotas.&nbsp; The&nbsp; [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/mylessonslearned.co\/?p=2439\" \/>\n<meta property=\"og:site_name\" content=\"My Lessons Learned\" \/>\n<meta property=\"article:published_time\" content=\"2018-11-27T21:24:17+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2019-05-14T22:48:40+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/i0.wp.com\/mylessonslearned.co\/wp-content\/uploads\/2019\/04\/markus-spiske-484245-unsplash.jpg?fit=3072%2C2048&ssl=1\" \/>\n\t<meta property=\"og:image:width\" content=\"3072\" \/>\n\t<meta property=\"og:image:height\" content=\"2048\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Mylessonslearned.co\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Mylessonslearned.co\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/mylessonslearned.co\\\/?p=2439#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/mylessonslearned.co\\\/?p=2439\"},\"author\":{\"name\":\"Mylessonslearned.co\",\"@id\":\"https:\\\/\\\/mylessonslearned.co\\\/#\\\/schema\\\/person\\\/eb1c7092243063c426cc3a3d2063da4b\"},\"headline\":\"A New World\",\"datePublished\":\"2018-11-27T21:24:17+00:00\",\"dateModified\":\"2019-05-14T22:48:40+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/mylessonslearned.co\\\/?p=2439\"},\"wordCount\":354,\"commentCount\":0,\"image\":{\"@id\":\"https:\\\/\\\/mylessonslearned.co\\\/?p=2439#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/i0.wp.com\\\/mylessonslearned.co\\\/wp-content\\\/uploads\\\/2019\\\/04\\\/markus-spiske-484245-unsplash.jpg?fit=3072%2C2048&ssl=1\",\"articleSection\":[\"Perform Better\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/mylessonslearned.co\\\/?p=2439#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/mylessonslearned.co\\\/?p=2439\",\"url\":\"https:\\\/\\\/mylessonslearned.co\\\/?p=2439\",\"name\":\"A New World - My Lessons Learned\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/mylessonslearned.co\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/mylessonslearned.co\\\/?p=2439#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/mylessonslearned.co\\\/?p=2439#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/i0.wp.com\\\/mylessonslearned.co\\\/wp-content\\\/uploads\\\/2019\\\/04\\\/markus-spiske-484245-unsplash.jpg?fit=3072%2C2048&ssl=1\",\"datePublished\":\"2018-11-27T21:24:17+00:00\",\"dateModified\":\"2019-05-14T22:48:40+00:00\",\"author\":{\"@id\":\"https:\\\/\\\/mylessonslearned.co\\\/#\\\/schema\\\/person\\\/eb1c7092243063c426cc3a3d2063da4b\"},\"breadcrumb\":{\"@id\":\"https:\\\/\\\/mylessonslearned.co\\\/?p=2439#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/mylessonslearned.co\\\/?p=2439\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/mylessonslearned.co\\\/?p=2439#primaryimage\",\"url\":\"https:\\\/\\\/i0.wp.com\\\/mylessonslearned.co\\\/wp-content\\\/uploads\\\/2019\\\/04\\\/markus-spiske-484245-unsplash.jpg?fit=3072%2C2048&ssl=1\",\"contentUrl\":\"https:\\\/\\\/i0.wp.com\\\/mylessonslearned.co\\\/wp-content\\\/uploads\\\/2019\\\/04\\\/markus-spiske-484245-unsplash.jpg?fit=3072%2C2048&ssl=1\",\"width\":3072,\"height\":2048},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/mylessonslearned.co\\\/?p=2439#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/mylessonslearned.co\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"A New World\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/mylessonslearned.co\\\/#website\",\"url\":\"https:\\\/\\\/mylessonslearned.co\\\/\",\"name\":\"My Lessons Learned\",\"description\":\"(and still learning)\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/mylessonslearned.co\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/mylessonslearned.co\\\/#\\\/schema\\\/person\\\/eb1c7092243063c426cc3a3d2063da4b\",\"name\":\"Mylessonslearned.co\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/f4eec5114c11cee3db7bfb9335855c39ac01b1166422a88fccbc56d5fbd2f339?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/f4eec5114c11cee3db7bfb9335855c39ac01b1166422a88fccbc56d5fbd2f339?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/f4eec5114c11cee3db7bfb9335855c39ac01b1166422a88fccbc56d5fbd2f339?s=96&d=mm&r=g\",\"caption\":\"Mylessonslearned.co\"},\"url\":\"https:\\\/\\\/mylessonslearned.co\\\/?author=1\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"A New World - My Lessons Learned","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/mylessonslearned.co\/?p=2439","og_locale":"en_US","og_type":"article","og_title":"A New World - My Lessons Learned","og_description":"&nbsp; So, I&#8217;ve been reading about the Wells Fargo situation, and it was recently announced that two of their senior executives were put on leave. Now, that&#8217;s not that surprising, given the events which transpired at the bank&#8230;thousands of accounts opened fraudulently in the name of sales goals,&nbsp; employees terminated for not making quotas.&nbsp; The&nbsp; [&hellip;]","og_url":"https:\/\/mylessonslearned.co\/?p=2439","og_site_name":"My Lessons Learned","article_published_time":"2018-11-27T21:24:17+00:00","article_modified_time":"2019-05-14T22:48:40+00:00","og_image":[{"width":3072,"height":2048,"url":"https:\/\/i0.wp.com\/mylessonslearned.co\/wp-content\/uploads\/2019\/04\/markus-spiske-484245-unsplash.jpg?fit=3072%2C2048&ssl=1","type":"image\/jpeg"}],"author":"Mylessonslearned.co","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Mylessonslearned.co","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/mylessonslearned.co\/?p=2439#article","isPartOf":{"@id":"https:\/\/mylessonslearned.co\/?p=2439"},"author":{"name":"Mylessonslearned.co","@id":"https:\/\/mylessonslearned.co\/#\/schema\/person\/eb1c7092243063c426cc3a3d2063da4b"},"headline":"A New World","datePublished":"2018-11-27T21:24:17+00:00","dateModified":"2019-05-14T22:48:40+00:00","mainEntityOfPage":{"@id":"https:\/\/mylessonslearned.co\/?p=2439"},"wordCount":354,"commentCount":0,"image":{"@id":"https:\/\/mylessonslearned.co\/?p=2439#primaryimage"},"thumbnailUrl":"https:\/\/i0.wp.com\/mylessonslearned.co\/wp-content\/uploads\/2019\/04\/markus-spiske-484245-unsplash.jpg?fit=3072%2C2048&ssl=1","articleSection":["Perform Better"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/mylessonslearned.co\/?p=2439#respond"]}]},{"@type":"WebPage","@id":"https:\/\/mylessonslearned.co\/?p=2439","url":"https:\/\/mylessonslearned.co\/?p=2439","name":"A New World - My Lessons Learned","isPartOf":{"@id":"https:\/\/mylessonslearned.co\/#website"},"primaryImageOfPage":{"@id":"https:\/\/mylessonslearned.co\/?p=2439#primaryimage"},"image":{"@id":"https:\/\/mylessonslearned.co\/?p=2439#primaryimage"},"thumbnailUrl":"https:\/\/i0.wp.com\/mylessonslearned.co\/wp-content\/uploads\/2019\/04\/markus-spiske-484245-unsplash.jpg?fit=3072%2C2048&ssl=1","datePublished":"2018-11-27T21:24:17+00:00","dateModified":"2019-05-14T22:48:40+00:00","author":{"@id":"https:\/\/mylessonslearned.co\/#\/schema\/person\/eb1c7092243063c426cc3a3d2063da4b"},"breadcrumb":{"@id":"https:\/\/mylessonslearned.co\/?p=2439#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/mylessonslearned.co\/?p=2439"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/mylessonslearned.co\/?p=2439#primaryimage","url":"https:\/\/i0.wp.com\/mylessonslearned.co\/wp-content\/uploads\/2019\/04\/markus-spiske-484245-unsplash.jpg?fit=3072%2C2048&ssl=1","contentUrl":"https:\/\/i0.wp.com\/mylessonslearned.co\/wp-content\/uploads\/2019\/04\/markus-spiske-484245-unsplash.jpg?fit=3072%2C2048&ssl=1","width":3072,"height":2048},{"@type":"BreadcrumbList","@id":"https:\/\/mylessonslearned.co\/?p=2439#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/mylessonslearned.co\/"},{"@type":"ListItem","position":2,"name":"A New World"}]},{"@type":"WebSite","@id":"https:\/\/mylessonslearned.co\/#website","url":"https:\/\/mylessonslearned.co\/","name":"My Lessons Learned","description":"(and still learning)","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/mylessonslearned.co\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/mylessonslearned.co\/#\/schema\/person\/eb1c7092243063c426cc3a3d2063da4b","name":"Mylessonslearned.co","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/f4eec5114c11cee3db7bfb9335855c39ac01b1166422a88fccbc56d5fbd2f339?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/f4eec5114c11cee3db7bfb9335855c39ac01b1166422a88fccbc56d5fbd2f339?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/f4eec5114c11cee3db7bfb9335855c39ac01b1166422a88fccbc56d5fbd2f339?s=96&d=mm&r=g","caption":"Mylessonslearned.co"},"url":"https:\/\/mylessonslearned.co\/?author=1"}]}},"jetpack_publicize_connections":[],"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p5P6Ou-Dl","jetpack_featured_media_url":"https:\/\/i0.wp.com\/mylessonslearned.co\/wp-content\/uploads\/2019\/04\/markus-spiske-484245-unsplash.jpg?fit=3072%2C2048&ssl=1","_links":{"self":[{"href":"https:\/\/mylessonslearned.co\/index.php?rest_route=\/wp\/v2\/posts\/2439","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mylessonslearned.co\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mylessonslearned.co\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mylessonslearned.co\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mylessonslearned.co\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2439"}],"version-history":[{"count":4,"href":"https:\/\/mylessonslearned.co\/index.php?rest_route=\/wp\/v2\/posts\/2439\/revisions"}],"predecessor-version":[{"id":2594,"href":"https:\/\/mylessonslearned.co\/index.php?rest_route=\/wp\/v2\/posts\/2439\/revisions\/2594"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mylessonslearned.co\/index.php?rest_route=\/wp\/v2\/media\/2561"}],"wp:attachment":[{"href":"https:\/\/mylessonslearned.co\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2439"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mylessonslearned.co\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=2439"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mylessonslearned.co\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=2439"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}