How to Serve Two Masters

Sometimes you’ll find yourself with two co-managers. Or with a straight line and dotted line relationship.  Often, you don’t get twice the amount of coaching and development, but you usually get twice the amount of work.  I once had a straight line to my functional manager, and a dotted line to my internal client. They didn’t get along.

Both of them would undermine the other and complain to me about the other. They didn’t respect each other. But they were colleagues, so they had to work together. One would try and control the project, while the other would fume. When preparing a presentation update for the steering team, they changed the presentation 23 times on each other’s edits. (One was in London and one was in NY so they could take advantage of the time zone difference).

I exaggerate, but not really. So how do you deal with a situation like that?

1. Don’t assume your co-managers talk. Don’t even assume they like each other. Treat each one as if they are the only manager you work for.

2. Pay attention to both equally. Everything’s fine until one finds out you’re meeting more with the other one.

3. When there’s conflicting direction, pick the solution you think is best, and sell it to both of them (though maybe not at the same time), but close enough so that one doesn’t feel like they were left out of the decision making process.

4. Never talk about one with the other. Fraught with landmines. It will get back to the other.

5. Try to see the upside: I’ve found that while the two individuals drove me nuts, they both have valuable things to teach me. And I only would have learned one had I not worked for both.

Happy Mother’s Day!

Yes, I am early, because I am reminding you!

Watch this commercial, created for Pandora bracelets. These are the new take on the old “charm” bracelets where you can buy beads with special significance (yes, I have mocked my BFF endlessly about hers, but I still buy her beads-that’s hers in the picture.)

I dare you not to shed a tear.

Quotes I Love

I once was chatting with a manager about how things were going. He thanked me for some sessions I held  in his department, especially for the women managers. I knew diversity was a big passion of his, and I asked him why. He looked at me and simply said, “I have three daughters.”